We are currently investigating this incident.

We are continuing to work on a fix for this incident. Our techies are on site attending to the fibre repairs in Eden Akasia Retirement Village, Eldorette, Winternest, Wolmer, Pretoria North, Platinum Heights, Westwood Villas, Dorandia, Delia Park, Chantelle Park, Theresa Gables, La Rey Gardens, Heatherdale and Tok Tokkie

Please note savoy olt is down. The root cause of the issue is a power failure

This incident has been resolved.

Please note we are currently experiencing an outage on the towers in Pretoria North and Pretoria West . At this stage, we are unable to provide an ETA, as our team is still investigating the cause of the issue. We will continue monitoring closely and share updates as soon as more information becomes available.

This incident has been resolved.

This incident has been resolved.

We have identified an issue affecting inbound SIP traffic. While outbound dialing is functional, incoming calls may fail to route correctly to client handsets. We are currently analyzing routing logs to identify the root cause. No hardware resets are required on-site.

We are currently investigating this incident.

• Initial Update - Good morning, the area is affected by an outage, our engineers are busy investigating. **Time of Incident:** \[ 2026-04-02 02:23:00 \] **Incident Description:** \[ Outage \] **Affected Areas:** \[ Centurion \]

This incident has been resolved.

Update from Openserve - Network fault 2ARK180326.An underground optic fiber cable was damaged 1.07km from Krugersdorp towards Commissioner Steet and Krugersdorp on 2026-03-18 at 02:30\. Optic fiber cable technicians are driving the route whilst awaiting the arrival of the security escort.

• Outage **Time of Incident:** \[00:00\] **Incident Description:** \[ Outage\] **Affected Areas:** \[Krugersdorp\]

Hauling completed and preparations underway on both joints.

This incident has been resolved.