We implemented a fix and are currently monitoring the result. WF 21656337-An underground optic fibre cable was cut by unknown parties 5.7km Pretoria North and Theresa Park. _Update:_ The service provider is on site attempting to draw slack

The service provider drew slack and preparations are in progress. Splicing is expected to begin.

Splicing is in progress. Systems are starting to restore.

This incident has been resolved.

Please be advised that Openserve has detected mechanical damage to the Infrastructure. Ref - 4ATK161026

Good day The Level-7 core engineers are working on the network There might be some network disruptions throughout the day This can affect the wireless connection, fibre connections, and VoIP Apologies for the inconvenience caused

This incident has been resolved.

Please be advised that emergency network maintenance is scheduled for the following change window: Date: Wednesday, 23 September 2026 Time: 00:00–06:00 SAST Expected Impact: Intermittent connectivity or service interruptions The following services will be affected: MFN Business Services DFA Services VumaTel Services OpenFibre Services EvoTel Services The team will monitor the affected services throughout the change and restore normal service as soon as the work is complete. We apologise for the short notice and any inconvenience caused.

We implemented a fix and are currently monitoring the result.

This incident has been resolved.

We see that the clients are busy restoring Monitoring to see if the outage has been resolved

• Initial Update **Time of Incident:** \[11:48\] **Incident Description:** \[ Still under investigation \] **Affected Areas:** \[ Busy isolating \]

• Initial Update **Time of Incident:** 2026.09.12 **Incident Description:** Widespread VoIP & SIP Telephony Outage **Affected Areas:** All Clients/ Customers with VoIP services and PABX services. We are busy with the investigation regarding this matter; more updates will follow

This incident has been resolved.

Started 2026-09-06 06:13:18 AM We are currently experiencing an outage affecting one of our wireless towers, which is impacting customers in the following areas: * Pretoria North * Kameeldrift West * Rama City Our technical teams are currently on their way to the affected wireless tower to investigate and restore services. The estimated restoration time is **approximately 2 hours**, depending on the fault found and the work required on site. We apologize for the inconvenience caused and appreciate your patience while our team works to restore services.

This incident has been resolved.