NETWORK ISSUES

MetroFibre -830373 Pretoria North - No Connection

Added: 2025-07-07

• Initial Update

Time of Incident: 14:31
Incident Description: We have started with the fibre repairs in Pretoria North. Due to the severity of the damage caused, the ETR is currently 08/07 at 8am
Affected Areas: Pretoria North and surrounding areas

OpenServe - Moreleta Park - No Connectivity

Added: 2025-07-03

Good Day

OpenServe are aware of an outage in Moreleta Park

An investigation is in progress

No ETR provided at this stage

MFN 20250622#1- Pretoria- No Connectivity.

Added: 2025-06-22

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

MFN 20250520#1- Centurion- No Connectivity.

Added: 2025-06-20

Please be advised that Metrofibre is currently experiencing a network outage in The Reeds, Centurion. We are actively following up with their support team to determine the cause of the outage and to obtain an estimated time of resolution.

We will continue to monitor the situation closely and provide you with updates as soon as we receive further information.

Metro Fibre - 04/06/2025 - No Connectivity - Pretoria North

Added: 2025-06-04

MetroFibre are aware of an outage in the Pretoria North region,

An investigation is in progress, No ETR has been confirmed

MetroFibre Outage – Pretoria North and Surrounding Areas

Added: 2025-06-02

Dear Valued Client,

Please be advised that we are currently experiencing a major outage on the MetroFibre network affecting Pretoria North and surrounding areas.

At this stage, we are still awaiting feedback from MetroFibre regarding the cause and estimated time of resolution. Unfortunately, there is no ETA available yet.

We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.

Good Day

Please note the outage is partially restored

The ETR is currently 03/06 at 8am for the remaining connections. Thank you for your patience

MFN -20250516#1 - Centurion - No connectivity

Added: 2025-05-16

We are currently experiencing an outage with MetroFibre in Centurion. Our team is actively following up with them to determine the cause and work toward a resolution. At this time, no estimated time of restoration (ETA) has been provided.

We appreciate your patience and will share further updates as soon as we have more information.

MFN -20250516#1 - Pretoria north - No connectivity

Added: 2025-05-16

• Initial Update

Time of Incident: 04:40
Incident Description: Clients within the area are offline due to an area-wide outage.

At this point in time, we are still awaiting confirmation from the upstream provider as to when we can expect the services to be restored.
Affected Areas: Pretoria North

MTN - Area Outage - Midstream Estate and Midlands Estate

Added: 2025-05-14

Please be advised that MTN services in Midstream Estate and Midlands Estate are currently offline. We are actively following up with MTN to determine the cause and work towards a resolution.

At this time, no Estimated Time of Restoration (ETR) has been provided. We will share any updates as soon as more information becomes available.

Level-7 - L7-12052025-1 - intermittent connectivity and slow speeds

Added: 2025-05-12

Good day,

Please be aware that we are currently experiencing network issues on our backhaul infrastructure. This may result in slow internet speeds and intermittent connectivity.

Our senior technical team is actively investigating the cause of this issue and working diligently to implement a resolution. Unfortunately, we do not have an estimated time for when the service will be fully restored at this moment. We will provide you with updates as soon as we have more information to share.

Metrofibre - Ticket 733077 - Large Scale Outage - PTA North and Surroundings

Added: 2025-05-08

Dear Valued Client,

We would like to inform you that Metrofibre are currently experiencing a service outage affecting the infrastructure in the Pretoria North area.

At this time, no estimated time of resolution has been provided by the upstream provider. We are in close contact with their teams and will continue to monitor the situation closely.

We sincerely apologize for the inconvenience caused and appreciate your patience while the matter is being addressed.

[METRO FIBRE] - [Amberfield, The Reeds, Centurion, Rooihuiskraal and Highveld - [Fibre Connections Offline]

Added: 2025-05-07

• Initial Update

Time of Incident: 2025-05-07 15:18:16

Incident Description: Metro Fibre teams have advice regarding the problems in the area. There are repairs/work being completed in this area. While the work is being done, you will see a temporary interruption in service.

Affected Areas: Client services affected in Amberfield, The Reeds, Centurion, Rooihuiskraal, and Highveld.

Good day,

Please be advised that the service should now be restored.

We are seeing connectivity on our end.

We sincerely apologize for any inconvenience this outage may have caused you.

Please let us know if you are still experiencing any issues.

Google Connectivity Degradation – Under Investigation #04292025

Added: 2025-04-29

Dear Valued Client,

We are currently experiencing issues affecting connectivity to Google-related services. The matter has been reported to our upstream provider, and we are actively working with them to resolve it.

There is no estimated time for resolution at this stage, but we will keep you updated as we receive further information.

Thank you for your patience and understanding.

Level-7 - L7-14042025-2 - intermittent calls

Added: 2025-04-14

• Initial Update

Time of Incident: 2025-04-14 10:30
Incident Description: We are experiencing an outage on our VOIP service. Clients are unable to make outbound calls. Our upstream provider is working to resolve the issue as soon as possible. We apologise for the inconvenience caused.

Affected Areas: -

Level-7 - L7-11042025-1 - intermittant calls

Added: 2025-04-11

• Initial Update

Time of Incident: 2025-04-11 14:10
Incident Description: We are experiencing an outage on our VOIP service. Clients are unable to make outbound calls. Our upstream provider is working to resolve the issue as soon as possible. We apologise for the inconvenience caused.
Affected Areas: -

Metro Fibre - 01/04/2025 - Intermittent Connectivity - The Reeds, Rooihuiskraal, Wierdapark, Heuwelsig

Added: 2025-04-02

• Initial Update

Time of Incident: 2025/04/01 18:36

Incident Description: We are aware of intermittent connectivity in The Reeds, Rooihuiskraal, Wierdapark, Heuwelsig and surrounds, this has been reported to the upstream provider

No ETR when services will be fully restored

Affected Areas: The Reeds, Rooihuiskraal, Wierdapark, Heuwelsig and surrounds

OpenServe - 29/03/2025 - Rietfontein, Villieria, Eastlyn, Wonderboom South - No Connectivity

Added: 2025-03-29

• Initial Update

Time of Incident: 2025/03/29 06:56:01

Incident Description: We are aware of an outage on OpenServe's network in Rietfontein, Villieria, Eastlyn, Wonderboom South, the matter has been reported to the upstream provider

No ETR provided at this stage

Affected Areas: Rietfontein, Villieria, Eastlyn, Wonderboom South

FrogFoot - 29/03/2025 - Queenswood, Wonderboom South - No Connectivity

Added: 2025-03-29

• Initial Update

Time of Incident: 2025/03/29 06:56:01

Incident Description: We are aware of an outage on Frogfoots network in Queenswood, Wonderboom South and Surrounds the matter has been reported to the upstream provider

No ETR provided at this stage

Affected Areas: Queenswood, Wonderboom South

Level-7 #280325 - Pretoria West/CBD - No Connectivity

Added: 2025-03-28

Please be advised that we are currently experiencing a service disruption due to an outage affecting one of our transmission towers. A technician team has been dispatched to the site to investigate the cause of the outage. We will provide you with an update as soon as we receive further information. At this time, we are unable to provide an estimated time of repair.

Please be advised that the on-site technician team has successfully resolved the service disruption. Your internet connection should now be restored. Should you continue to experience connectivity issues, please contact our support team using the following methods: Email Support: support@level-7.co.za

WhatsApp: +27109000777

MetroFibre - MFN20250321-1 - Pretoria North - No Connectivity

Added: 2025-03-21

• Initial Update

Time of Incident: 2024-03-21 11:43
Incident Description: MetroFibre is aware of an outage in the Pretoria North region, an investigation is in progress, No ETR has been confirmed
Affected Areas: Pretoria North

MFN 20250622#1- Pretoria- No Connectivity.

Added: 2025-06-22

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

MFN 20250520#1- Centurion- No Connectivity.

Added: 2025-06-20

Please be advised that Metrofibre is currently experiencing a network outage in The Reeds, Centurion. We are actively following up with their support team to determine the cause of the outage and to obtain an estimated time of resolution.

We will continue to monitor the situation closely and provide you with updates as soon as we receive further information.

Metro Fibre - 04/06/2025 - No Connectivity - Pretoria North

Added: 2025-06-04

MetroFibre are aware of an outage in the Pretoria North region,

An investigation is in progress, No ETR has been confirmed

MetroFibre Outage – Pretoria North and Surrounding Areas

Added: 2025-06-02

Dear Valued Client,

Please be advised that we are currently experiencing a major outage on the MetroFibre network affecting Pretoria North and surrounding areas.

At this stage, we are still awaiting feedback from MetroFibre regarding the cause and estimated time of resolution. Unfortunately, there is no ETA available yet.

We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.

Good Day

Please note the outage is partially restored

The ETR is currently 03/06 at 8am for the remaining connections. Thank you for your patience

MFN -20250516#1 - Centurion - No connectivity

Added: 2025-05-16

We are currently experiencing an outage with MetroFibre in Centurion. Our team is actively following up with them to determine the cause and work toward a resolution. At this time, no estimated time of restoration (ETA) has been provided.

We appreciate your patience and will share further updates as soon as we have more information.

MFN -20250516#1 - Pretoria north - No connectivity

Added: 2025-05-16

• Initial Update

Time of Incident: 04:40
Incident Description: Clients within the area are offline due to an area-wide outage.

At this point in time, we are still awaiting confirmation from the upstream provider as to when we can expect the services to be restored.
Affected Areas: Pretoria North

MTN - Area Outage - Midstream Estate and Midlands Estate

Added: 2025-05-14

Please be advised that MTN services in Midstream Estate and Midlands Estate are currently offline. We are actively following up with MTN to determine the cause and work towards a resolution.

At this time, no Estimated Time of Restoration (ETR) has been provided. We will share any updates as soon as more information becomes available.

Level-7 - L7-12052025-1 - intermittent connectivity and slow speeds

Added: 2025-05-12

Good day,

Please be aware that we are currently experiencing network issues on our backhaul infrastructure. This may result in slow internet speeds and intermittent connectivity.

Our senior technical team is actively investigating the cause of this issue and working diligently to implement a resolution. Unfortunately, we do not have an estimated time for when the service will be fully restored at this moment. We will provide you with updates as soon as we have more information to share.

Metrofibre - Ticket 733077 - Large Scale Outage - PTA North and Surroundings

Added: 2025-05-08

Dear Valued Client,

We would like to inform you that Metrofibre are currently experiencing a service outage affecting the infrastructure in the Pretoria North area.

At this time, no estimated time of resolution has been provided by the upstream provider. We are in close contact with their teams and will continue to monitor the situation closely.

We sincerely apologize for the inconvenience caused and appreciate your patience while the matter is being addressed.

[METRO FIBRE] - [Amberfield, The Reeds, Centurion, Rooihuiskraal and Highveld - [Fibre Connections Offline]

Added: 2025-05-07

• Initial Update

Time of Incident: 2025-05-07 15:18:16

Incident Description: Metro Fibre teams have advice regarding the problems in the area. There are repairs/work being completed in this area. While the work is being done, you will see a temporary interruption in service.

Affected Areas: Client services affected in Amberfield, The Reeds, Centurion, Rooihuiskraal, and Highveld.

Good day,

Please be advised that the service should now be restored.

We are seeing connectivity on our end.

We sincerely apologize for any inconvenience this outage may have caused you.

Please let us know if you are still experiencing any issues.

Google Connectivity Degradation – Under Investigation #04292025

Added: 2025-04-29

Dear Valued Client,

We are currently experiencing issues affecting connectivity to Google-related services. The matter has been reported to our upstream provider, and we are actively working with them to resolve it.

There is no estimated time for resolution at this stage, but we will keep you updated as we receive further information.

Thank you for your patience and understanding.

Level-7 - L7-14042025-2 - intermittent calls

Added: 2025-04-14

• Initial Update

Time of Incident: 2025-04-14 10:30
Incident Description: We are experiencing an outage on our VOIP service. Clients are unable to make outbound calls. Our upstream provider is working to resolve the issue as soon as possible. We apologise for the inconvenience caused.

Affected Areas: -

Level-7 - L7-11042025-1 - intermittant calls

Added: 2025-04-11

• Initial Update

Time of Incident: 2025-04-11 14:10
Incident Description: We are experiencing an outage on our VOIP service. Clients are unable to make outbound calls. Our upstream provider is working to resolve the issue as soon as possible. We apologise for the inconvenience caused.
Affected Areas: -

Metro Fibre - 01/04/2025 - Intermittent Connectivity - The Reeds, Rooihuiskraal, Wierdapark, Heuwelsig

Added: 2025-04-02

• Initial Update

Time of Incident: 2025/04/01 18:36

Incident Description: We are aware of intermittent connectivity in The Reeds, Rooihuiskraal, Wierdapark, Heuwelsig and surrounds, this has been reported to the upstream provider

No ETR when services will be fully restored

Affected Areas: The Reeds, Rooihuiskraal, Wierdapark, Heuwelsig and surrounds

OpenServe - 29/03/2025 - Rietfontein, Villieria, Eastlyn, Wonderboom South - No Connectivity

Added: 2025-03-29

• Initial Update

Time of Incident: 2025/03/29 06:56:01

Incident Description: We are aware of an outage on OpenServe's network in Rietfontein, Villieria, Eastlyn, Wonderboom South, the matter has been reported to the upstream provider

No ETR provided at this stage

Affected Areas: Rietfontein, Villieria, Eastlyn, Wonderboom South

FrogFoot - 29/03/2025 - Queenswood, Wonderboom South - No Connectivity

Added: 2025-03-29

• Initial Update

Time of Incident: 2025/03/29 06:56:01

Incident Description: We are aware of an outage on Frogfoots network in Queenswood, Wonderboom South and Surrounds the matter has been reported to the upstream provider

No ETR provided at this stage

Affected Areas: Queenswood, Wonderboom South

Level-7 #280325 - Pretoria West/CBD - No Connectivity

Added: 2025-03-28

Please be advised that we are currently experiencing a service disruption due to an outage affecting one of our transmission towers. A technician team has been dispatched to the site to investigate the cause of the outage. We will provide you with an update as soon as we receive further information. At this time, we are unable to provide an estimated time of repair.

Please be advised that the on-site technician team has successfully resolved the service disruption. Your internet connection should now be restored. Should you continue to experience connectivity issues, please contact our support team using the following methods: Email Support: support@level-7.co.za

WhatsApp: +27109000777

MetroFibre - MFN20250321-1 - Pretoria North - No Connectivity

Added: 2025-03-21

• Initial Update

Time of Incident: 2024-03-21 11:43
Incident Description: MetroFibre is aware of an outage in the Pretoria North region, an investigation is in progress, No ETR has been confirmed
Affected Areas: Pretoria North

MetroFibre -830373 Pretoria North - No Connection

Added: 2025-07-07

• Initial Update

Time of Incident: 14:31
Incident Description: We have started with the fibre repairs in Pretoria North. Due to the severity of the damage caused, the ETR is currently 08/07 at 8am
Affected Areas: Pretoria North and surrounding areas

OpenServe - Moreleta Park - No Connectivity

Added: 2025-07-03

Good Day

OpenServe are aware of an outage in Moreleta Park

An investigation is in progress

No ETR provided at this stage