OUR CURRENT
NETWORK ISSUES

Openserve - 12/02/2025 - Villeria, Moregloed - No connectivity
Added: 2025-02-12
• Initial Update
Time of Incident: 2025-02-12 03:53
Incident Description: No connectivity reported, upstream provider is investigating
Affected Areas: Villeria, Moregloed and Surrounding Areas

Openserve - 01-20250210 - Waverly - No connectivity
Added: 2025-02-10
This incident has been resolved.• Initial Update
Time of Incident: 2025-02-10 11:05
Incident Description: No connectivity, upstream providers are investigating the cause
Affected Areas: Waverly, villeria

Vumatel - INC-000006230 - Parys - No connectivity
Added: 2025-02-08
• Initial Update
Time of Incident: 2024-02-08 07:10
Incident Description: No connectivity due to a fibre break in the area
Affected Areas: Vaal Triangle, Parys

MetroFibre - MFN#16122024 - PTA North - No Internet
Added: 2024-12-16
• Initial Update
Time of Incident: 2024-12-16 12:20
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer

Level-7 - Bulk fault #Level-7-031224-1- Gauteng and Johannesburg - Investigating
Added: 2024-12-03
• We have been able to confirm that your connection was effected by an outage.
At this point in time we can confirm the services has been restored.
Time of Incident:2024-12-03
Incident Description: Link dropped
Affected Areas: Gauteng and Johannesburg
This incident has been resolved.

[OPENSERVE] - [165BTK281124] - [Rietfontein,Waverley,Villeria,Surrounding areas] - [FIbre Connections Offline]
Added: 2024-11-28
• Initial Update
Time of Incident: 2024-11-28 19:34:45
Incident Description: The Openserve teams have confirmed that there is a network incident affecting a large area
The Openserve teams have confirmed that they are working on this reported fault.
Affected Areas: Rietfontein, Waverley, Villeria, Surrounding areas]
Updates will follow
We are continuing to work on a fix for this incident.
WAVERLEY EXCHANGE is isolated due to power failure, fault has been escalated,
Updates will follow
This incident has been resolved.

FrogFoot- FRG6596646 - Gauteng- Intermittent connection and slow speeds
Added: 2024-11-14
• Initial Update
Time of Incident: 2024-11-14 18:10:00.0
Incident Description: Intermittent connection and slow speeds
Affected Areas: Rosslyn, Swartkop, Atteridgeville, Pretoria North, Montana, Monument Park, Tembisa, Kyalami, Marlboro, Rivonia, Midrand, Samrand, Centurion, Irene, Faerie Glen, Lynnwood, Koedoespoort, Pretoria CBD
This incident has been resolved.
Should you have any further problems please do not hesitate to contact us,
We would love to assist.

Level-7 #11032024 - Oak Ave Highveld Techno Park, Centurion - Network Outage
Added: 2024-11-03
We wanted to inform you that due to heavy rains, there is a temporary internet outage affecting services. Unfortunately, we are currently unable to access the site to address the issue directly.
Our teams are monitoring the situation closely and plan to attend to the fault as soon as conditions permit, with a target to resolve the issue by tomorrow at 6 AM.
We appreciate your understanding and patience during this time.
This incident has been resolved.

Metro Fibre - 462097 - Pretoria North - [Fibre Link Down]
Added: 2024-10-25
• Initial Update
Time of Incident: [2024-10-25 17:56:34]
Incident Description: We are investigating an outage in Pretoria North that may affect your services
Affected Areas: Pretoria North and surrounding areas
Latest Update:
The technicians are on-site attending to fibre repairs in Pretoria North
Repairs deferred:
Due to the ongoing municipality works in Pretoria North, fibre repairs have been deferred.
Repairs have been deferred till 26/10 at 9am
Latest Update:
The infrastructure technicians have returned to Pretoria North to attend to the fibre repairs
Latest Update:
The technicians are currently evaluating further fibre damage in Pretoria North caused by municipality works: 2024/10/26 13:00
Fault Deferred:
Due to the severity of the damage caused by municipality works in Pretoria North, the repairs are being deferred: 27/10 at 5 pm
This incident has been resolved.
Good news! Fibre services in Pretoria North have been restored

[Frogfoot] - [FRG6334183] - [Gauteng] - [Change overrun FRG6033363]
Added: 2024-10-15
• Initial Update
Time of Incident: [2024-10-15 00:00]
Incident Description: [Intermittent connection]
Affected Areas: [Gauteng]
Updates:
-- Our team is currently investigating impact that was reported.
-- The cause of the fault is currently unknown, but is actively being investigated by our T3 and Engineering teams.
-- Outage comms to be communicated shortly
• Update
Time of Incident: [2024-10-15 00:00]
Incident Description: [Change overrun]
Affected Areas: [JHB]
Outage Update:
2024-10-15
-- Logged to T3 to investigate
-- T3 team got Core involved
-- Impact seems to be residual from change FRG6033363
-- Core teams currently on call troubleshooting
• Update
Time of Update: [2024-10-15 08:50]
Update on the incident:
We are seeing services restoring, monitoring for stability.
This incident has been resolved.

Metrofibre PTA-North outage
Added: 2024-10-01
We are investigating an outage that may affect your services in Pretoria North caused by municipality works. We will keep you posted. MetroFibre
• Initial Update
Time of Incident: 2024-10-01 10:48
Incident Description: Please be advised that there is currently an area-wide outage affecting the MetroFibre infrastructure. At this time, there is no estimated time for restoration, but technicians are on-site working to resolve the issue.
We appreciate your patience and will provide updates as soon as more information is available.
Affected Areas: Pretoria North

Level-7 - L7#09092024/1 - Marnard Luxury Apartments - Equipment Upgrades
Added: 2024-09-09
• Initial Update
Time of Incident: 2024-09-10 01:00 to 2024-09-10 05:00
Incident Description: Upgrades on equipment will cause downtime,
Affected Areas: Marnard Luxury Apartments
• Resolved
This incident has been resolved

VUMATEL - INC-000002540 - Midrand - Fibre Break
Added: 2024-08-30
• Initial Update
Time of Incident: 2024-08-30 07:09
Incident Description: Fibre Break - No Internet access
Affected Areas: Midrand
• Resolved
This incident has been resolved

Metrofibre - 392577 - Pretoria north/Wolmer - No Internet
Added: 2024-08-29
Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
• Resolved
This incident has been resolved

Metrofibre - MFN#24082024 - Pretoria north - No Internet
Added: 2024-08-24
• Initial Update
Time of Incident: 2024-08-24 15:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer
Techs are working hard to restore fibre services in Pretoria North. The Current ETR is 06am
Techs are still working hard to restore the remaining affected services in Pretoria North. The current ETR is 4pm
This incident has been resolved.

Openserve - OS#23082024 - Centurion - No Internet
Added: 2024-08-23
• Initial Update
Time of Incident: 2024-08-23 07:00
Incident Description: Network incident on the Openserve infrastructure, NOC teams are investigating.
Affected Areas: Centurion
• Resolved
This incident has been resolved

MetroFibre - #L706082024-1 - Centurion - Inconsistent connectivity
Added: 2024-08-06
• We are aware of inconsistent connection with MFN FTTH clients in Centurion.
Time of Incident: 2024-08-06
Incident Description: Client will experience connection drops.
Affected Areas: Centurion
• Resolved
This incident has been resolved

Level-7 - #L731072024-1 - Pretoria East - Area Outage
Added: 2024-07-31
• Initial Update
Time of Incident: 2024-07-31 07:33
Incident Description: Area Power Failure
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.
• Update
Time of Update: 2024-07-31 09:45
Update on the incident: Generator deployed, Tower back online however area power fault still in effect.
• Resolved
This incident has been resolved

MetroFibre - 99124 - Pretoria North - No connectivity
Added: 2024-07-26
• Initial Update
Time of Incident: 2024-07-26 14:40
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer
We are still working hard to restore fibre services in Pretoria North. The current ETR is 6am Thank you for your patience - MetroFibre
This incident has been resolved.

Openserve - OS#25072024 - Farie Glen - Intermittent connection
Added: 2024-07-25
• Initial Update
Time of Incident: 2024-07-25 17:30
Incident Description: Intermittent - No Connection
Affected Areas: Lynnwood, Farie Glen, Monument Park, Olympus, Boardwalk Meander

Openserve - 01-20250210 - Waverly - No connectivity
Added: 2025-02-10
This incident has been resolved.• Initial Update
Time of Incident: 2025-02-10 11:05
Incident Description: No connectivity, upstream providers are investigating the cause
Affected Areas: Waverly, villeria

Vumatel - INC-000006230 - Parys - No connectivity
Added: 2025-02-08
• Initial Update
Time of Incident: 2024-02-08 07:10
Incident Description: No connectivity due to a fibre break in the area
Affected Areas: Vaal Triangle, Parys

MetroFibre - MFN#16122024 - PTA North - No Internet
Added: 2024-12-16
• Initial Update
Time of Incident: 2024-12-16 12:20
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer

Level-7 - Bulk fault #Level-7-031224-1- Gauteng and Johannesburg - Investigating
Added: 2024-12-03
• We have been able to confirm that your connection was effected by an outage.
At this point in time we can confirm the services has been restored.
Time of Incident:2024-12-03
Incident Description: Link dropped
Affected Areas: Gauteng and Johannesburg
This incident has been resolved.

[OPENSERVE] - [165BTK281124] - [Rietfontein,Waverley,Villeria,Surrounding areas] - [FIbre Connections Offline]
Added: 2024-11-28
• Initial Update
Time of Incident: 2024-11-28 19:34:45
Incident Description: The Openserve teams have confirmed that there is a network incident affecting a large area
The Openserve teams have confirmed that they are working on this reported fault.
Affected Areas: Rietfontein, Waverley, Villeria, Surrounding areas]
Updates will follow
We are continuing to work on a fix for this incident.
WAVERLEY EXCHANGE is isolated due to power failure, fault has been escalated,
Updates will follow
This incident has been resolved.

FrogFoot- FRG6596646 - Gauteng- Intermittent connection and slow speeds
Added: 2024-11-14
• Initial Update
Time of Incident: 2024-11-14 18:10:00.0
Incident Description: Intermittent connection and slow speeds
Affected Areas: Rosslyn, Swartkop, Atteridgeville, Pretoria North, Montana, Monument Park, Tembisa, Kyalami, Marlboro, Rivonia, Midrand, Samrand, Centurion, Irene, Faerie Glen, Lynnwood, Koedoespoort, Pretoria CBD
This incident has been resolved.
Should you have any further problems please do not hesitate to contact us,
We would love to assist.

Level-7 #11032024 - Oak Ave Highveld Techno Park, Centurion - Network Outage
Added: 2024-11-03
We wanted to inform you that due to heavy rains, there is a temporary internet outage affecting services. Unfortunately, we are currently unable to access the site to address the issue directly.
Our teams are monitoring the situation closely and plan to attend to the fault as soon as conditions permit, with a target to resolve the issue by tomorrow at 6 AM.
We appreciate your understanding and patience during this time.
This incident has been resolved.

Metro Fibre - 462097 - Pretoria North - [Fibre Link Down]
Added: 2024-10-25
• Initial Update
Time of Incident: [2024-10-25 17:56:34]
Incident Description: We are investigating an outage in Pretoria North that may affect your services
Affected Areas: Pretoria North and surrounding areas
Latest Update:
The technicians are on-site attending to fibre repairs in Pretoria North
Repairs deferred:
Due to the ongoing municipality works in Pretoria North, fibre repairs have been deferred.
Repairs have been deferred till 26/10 at 9am
Latest Update:
The infrastructure technicians have returned to Pretoria North to attend to the fibre repairs
Latest Update:
The technicians are currently evaluating further fibre damage in Pretoria North caused by municipality works: 2024/10/26 13:00
Fault Deferred:
Due to the severity of the damage caused by municipality works in Pretoria North, the repairs are being deferred: 27/10 at 5 pm
This incident has been resolved.
Good news! Fibre services in Pretoria North have been restored

[Frogfoot] - [FRG6334183] - [Gauteng] - [Change overrun FRG6033363]
Added: 2024-10-15
• Initial Update
Time of Incident: [2024-10-15 00:00]
Incident Description: [Intermittent connection]
Affected Areas: [Gauteng]
Updates:
-- Our team is currently investigating impact that was reported.
-- The cause of the fault is currently unknown, but is actively being investigated by our T3 and Engineering teams.
-- Outage comms to be communicated shortly
• Update
Time of Incident: [2024-10-15 00:00]
Incident Description: [Change overrun]
Affected Areas: [JHB]
Outage Update:
2024-10-15
-- Logged to T3 to investigate
-- T3 team got Core involved
-- Impact seems to be residual from change FRG6033363
-- Core teams currently on call troubleshooting
• Update
Time of Update: [2024-10-15 08:50]
Update on the incident:
We are seeing services restoring, monitoring for stability.
This incident has been resolved.

Metrofibre PTA-North outage
Added: 2024-10-01
We are investigating an outage that may affect your services in Pretoria North caused by municipality works. We will keep you posted. MetroFibre
• Initial Update
Time of Incident: 2024-10-01 10:48
Incident Description: Please be advised that there is currently an area-wide outage affecting the MetroFibre infrastructure. At this time, there is no estimated time for restoration, but technicians are on-site working to resolve the issue.
We appreciate your patience and will provide updates as soon as more information is available.
Affected Areas: Pretoria North

Level-7 - L7#09092024/1 - Marnard Luxury Apartments - Equipment Upgrades
Added: 2024-09-09
• Initial Update
Time of Incident: 2024-09-10 01:00 to 2024-09-10 05:00
Incident Description: Upgrades on equipment will cause downtime,
Affected Areas: Marnard Luxury Apartments
• Resolved
This incident has been resolved

VUMATEL - INC-000002540 - Midrand - Fibre Break
Added: 2024-08-30
• Initial Update
Time of Incident: 2024-08-30 07:09
Incident Description: Fibre Break - No Internet access
Affected Areas: Midrand
• Resolved
This incident has been resolved

Metrofibre - 392577 - Pretoria north/Wolmer - No Internet
Added: 2024-08-29
Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
• Resolved
This incident has been resolved

Metrofibre - MFN#24082024 - Pretoria north - No Internet
Added: 2024-08-24
• Initial Update
Time of Incident: 2024-08-24 15:00
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer
Techs are working hard to restore fibre services in Pretoria North. The Current ETR is 06am
Techs are still working hard to restore the remaining affected services in Pretoria North. The current ETR is 4pm
This incident has been resolved.

Openserve - OS#23082024 - Centurion - No Internet
Added: 2024-08-23
• Initial Update
Time of Incident: 2024-08-23 07:00
Incident Description: Network incident on the Openserve infrastructure, NOC teams are investigating.
Affected Areas: Centurion
• Resolved
This incident has been resolved

MetroFibre - #L706082024-1 - Centurion - Inconsistent connectivity
Added: 2024-08-06
• We are aware of inconsistent connection with MFN FTTH clients in Centurion.
Time of Incident: 2024-08-06
Incident Description: Client will experience connection drops.
Affected Areas: Centurion
• Resolved
This incident has been resolved

Level-7 - #L731072024-1 - Pretoria East - Area Outage
Added: 2024-07-31
• Initial Update
Time of Incident: 2024-07-31 07:33
Incident Description: Area Power Failure
Affected Areas: Faerie Glen , Pretoria east, and clients within 10km of this region.
• Update
Time of Update: 2024-07-31 09:45
Update on the incident: Generator deployed, Tower back online however area power fault still in effect.
• Resolved
This incident has been resolved

MetroFibre - 99124 - Pretoria North - No connectivity
Added: 2024-07-26
• Initial Update
Time of Incident: 2024-07-26 14:40
Incident Description: Clients within the area are offline due to a network outage on the fibre, the Fibre engineers are busy attending to the matter.
Affected Areas: Pretoria North, Wolmer
We are still working hard to restore fibre services in Pretoria North. The current ETR is 6am Thank you for your patience - MetroFibre
This incident has been resolved.

Openserve - OS#25072024 - Farie Glen - Intermittent connection
Added: 2024-07-25
• Initial Update
Time of Incident: 2024-07-25 17:30
Incident Description: Intermittent - No Connection
Affected Areas: Lynnwood, Farie Glen, Monument Park, Olympus, Boardwalk Meander

Openserve - 12/02/2025 - Villeria, Moregloed - No connectivity
Added: 2025-02-12
• Initial Update
Time of Incident: 2025-02-12 03:53
Incident Description: No connectivity reported, upstream provider is investigating
Affected Areas: Villeria, Moregloed and Surrounding Areas