NETWORK ISSUES

MetroFibre - Centurion Amberfield - Emergency maintenance

Added: 2026-01-16

• Initial Update

Time of Incident: 09:00
Incident Description: Emergency Maintenance
Affected Areas: Amberfield and surroundings

MetroFIbre - Centurion - Area Outage

Added: 2026-01-15

• Initial Update

Time of Incident: 09:00
Incident Description: Outage
Affected Areas: Centurion and surrounding areas

• Resolved

This incident has been resolved
Time of resolution: 2026-01-15 09:30

Frog Foot - intermittent connection - Valleria, Kilner park , Pretoria north surrounding areas

Added: 2025-12-27

We are currently experiencing intermittent connectivity issues in Valleria, Kilner Park, and surrounding areas of Pretoria North. Our technical team is actively investigating the issue and working to restore full service as soon as possible.

We apologise for the inconvenience and appreciate your patience.

Level-7 Towers - #L726122025-1 - Pretoria

Added: 2025-12-26

Please note that we are currently experiencing an outage on the tower you are connected to. A team is already on the way to site to investigate the issue.

At this stage, we do not yet have an ETA for resolution, but we will provide you with feedback as soon as updates are received from the team.

MetroFIbre - Centurion - Outage

Added: 2025-12-18

• Investigation underway

Time of Incident: 11:50
Incident Description: Large scale incident
Affected Areas: Centurion and Surroundings

Level-7 Towers, Large Affected Area- Teams are en-route, Teams need to investigate,

Added: 2025-12-10

• Initial Update

Time of Incident: 07:10:50 PM
Incident Description: Weather affected towers; 2 towers remain offline.

Affected Areas: Roodeplaat,Bon Accord,Waverly,East Lynne,Eersterust,Mamelodi,Kilner Park,Doornpoort,Montana
And the surrounding areas

We are continuing to work on a fix for this incident.

Our Teams are on-site and assessing the situation

This incident has been resolved.

Our Teams worked through the early morning and resolved this matter.

Should you still be unable to connect to the WI-Fi/Network, please contact the support Team

Thank you for your patience

MetroFibre - [All MetroFibre clients] - [Core LAG Degradation]

Added: 2025-11-29

• We are currently investigating this incident.

Time of Incident: [Ongoing]
Incident Description: [ Core LAG degradation affecting MFN traffic, resulting in reduced speeds and intermittent packet loss.]
Affected Areas: [All MFN-connected regions.]

MTN - Area Outage - Midstream Estate and Midlands Estate

Added: 2025-11-12

• Initial Update

Time of Incident: 2025-11-12 09:12:51
Incident Description: Clients within the area are offline due to an area-wide outage.

• The FNO has confirmed they are aware of the outage and are actively working to resolve it.

Affected Areas: Midstream Estate and Midlands Estate

The FNO has since implemented a fix and we are seeing that services have restored.

Level-7 - 20251104 Cape Town - Internet Connectivity Issues

Added: 2025-11-04

• We are aware of the internet issues currently affecting the Cape Town region. The matter has been logged with our upstream provider, and they have advised that they are actively working on a resolution.

We will provide further updates as soon as more information becomes available.

Time of Incident: 10:22:00
Incident Description: Connectivity Issues
Affected Areas: Cape Town

Level-7 - #L704112025-1 -Cape Town - Area Outage

Added: 2025-11-04

Please note that we are currently experiencing an area-wide outage in Cape Town due to an issue with one of our upstream providers. They have acknowledged the fault and are actively investigating the matter. We will keep you updated as soon as we receive further information from them.

VUMATEL FIBRE -00946693 Benoni,Krugersdorp, Rustenburg and surrounding area's - Fibre Outage

Added: 2025-10-06

• Initial Update

Time of Incident: 2025-10-06 16:05:33
Incident Description: Fibre outage is currently affecting quite a few clients in the following areas
Affected Areas: Benoni, Krugersdorp, Rustenburg, and surrounding areas

MFN 20251001#1- Gauteng- Intermittent Connectivity.

Added: 2025-10-01

We are currently experiencing intermittent connectivity issues with Metrofibre. The matter has been escalated to their team, and they are actively investigating.

As soon as we receive further updates, we will share them with you.

[Metro Fibre] - 954559 Pretoria North , Die Moot - Physical Damage To Main Fibre Cables

Added: 2025-09-28

• Initial Update

Time of Incident: 12:50
Incident Description: Physical Damage To Main Fibre Cables
Affected Areas: Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont,

Due to the extent of damage caused in Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont, Phoenix - Pretoria Gardens, and Die Moot,
The ETR is currently on 29/09 at 6 am

MFN 20250914#1- Pretoria- No Connectivity.

Added: 2025-09-14

Please note that there is currently an ongoing fibre outage affecting Metrofibre services in your area.

Their backhaul engineers are actively working to resolve the fault. Unfortunately, there is no estimated time of restoration (ETR) available at this stage.

We’ll continue to monitor the situation and provide updates as soon as new information becomes available.

Level-7 - #L707092025-1 -Cape Town and Gqeberha - Area Outage

Added: 2025-09-07

Please note that there is currently a fibre area outage affecting both Cape Town and Gqeberha.

A senior team is actively investigating the cause of the disruption. We’ll provide updates as soon as more information becomes available.

Level-7 - #L721082025-1 - Central and North of Pretoria - Area Outage

Added: 2025-08-21

Please note that there is currently an issue affecting the tower you’re connected to.

This has resulted in a widespread outage in your area.

Senior engineers are actively working on the fault, and we’ll keep you updated as soon as we receive further information.

Openserve 20250806#1- Centurion - No Connectivity.

Added: 2025-08-06

Please note that Openserve is currently experiencing a service outage affecting parts of Centurion. Their team is aware of the issue and is actively investigating.

We will keep you updated as soon as we receive further information.

MFN 20250726#1- Pretoria- No Connectivity.

Added: 2025-07-26

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

MetroFibre -830373 Pretoria North - No Connection

Added: 2025-07-07

• Initial Update

Time of Incident: 14:31
Incident Description: We have started with the fibre repairs in Pretoria North. Due to the severity of the damage caused, the ETR is currently 08/07 at 8am
Affected Areas: Pretoria North and surrounding areas

OpenServe - Moreleta Park - No Connectivity

Added: 2025-07-03

Good Day

OpenServe are aware of an outage in Moreleta Park

An investigation is in progress

No ETR provided at this stage

MetroFIbre - Centurion - Area Outage

Added: 2026-01-15

• Initial Update

Time of Incident: 09:00
Incident Description: Outage
Affected Areas: Centurion and surrounding areas

• Resolved

This incident has been resolved
Time of resolution: 2026-01-15 09:30

Frog Foot - intermittent connection - Valleria, Kilner park , Pretoria north surrounding areas

Added: 2025-12-27

We are currently experiencing intermittent connectivity issues in Valleria, Kilner Park, and surrounding areas of Pretoria North. Our technical team is actively investigating the issue and working to restore full service as soon as possible.

We apologise for the inconvenience and appreciate your patience.

Level-7 Towers - #L726122025-1 - Pretoria

Added: 2025-12-26

Please note that we are currently experiencing an outage on the tower you are connected to. A team is already on the way to site to investigate the issue.

At this stage, we do not yet have an ETA for resolution, but we will provide you with feedback as soon as updates are received from the team.

MetroFIbre - Centurion - Outage

Added: 2025-12-18

• Investigation underway

Time of Incident: 11:50
Incident Description: Large scale incident
Affected Areas: Centurion and Surroundings

Level-7 Towers, Large Affected Area- Teams are en-route, Teams need to investigate,

Added: 2025-12-10

• Initial Update

Time of Incident: 07:10:50 PM
Incident Description: Weather affected towers; 2 towers remain offline.

Affected Areas: Roodeplaat,Bon Accord,Waverly,East Lynne,Eersterust,Mamelodi,Kilner Park,Doornpoort,Montana
And the surrounding areas

We are continuing to work on a fix for this incident.

Our Teams are on-site and assessing the situation

This incident has been resolved.

Our Teams worked through the early morning and resolved this matter.

Should you still be unable to connect to the WI-Fi/Network, please contact the support Team

Thank you for your patience

MetroFibre - [All MetroFibre clients] - [Core LAG Degradation]

Added: 2025-11-29

• We are currently investigating this incident.

Time of Incident: [Ongoing]
Incident Description: [ Core LAG degradation affecting MFN traffic, resulting in reduced speeds and intermittent packet loss.]
Affected Areas: [All MFN-connected regions.]

MTN - Area Outage - Midstream Estate and Midlands Estate

Added: 2025-11-12

• Initial Update

Time of Incident: 2025-11-12 09:12:51
Incident Description: Clients within the area are offline due to an area-wide outage.

• The FNO has confirmed they are aware of the outage and are actively working to resolve it.

Affected Areas: Midstream Estate and Midlands Estate

The FNO has since implemented a fix and we are seeing that services have restored.

Level-7 - 20251104 Cape Town - Internet Connectivity Issues

Added: 2025-11-04

• We are aware of the internet issues currently affecting the Cape Town region. The matter has been logged with our upstream provider, and they have advised that they are actively working on a resolution.

We will provide further updates as soon as more information becomes available.

Time of Incident: 10:22:00
Incident Description: Connectivity Issues
Affected Areas: Cape Town

Level-7 - #L704112025-1 -Cape Town - Area Outage

Added: 2025-11-04

Please note that we are currently experiencing an area-wide outage in Cape Town due to an issue with one of our upstream providers. They have acknowledged the fault and are actively investigating the matter. We will keep you updated as soon as we receive further information from them.

VUMATEL FIBRE -00946693 Benoni,Krugersdorp, Rustenburg and surrounding area's - Fibre Outage

Added: 2025-10-06

• Initial Update

Time of Incident: 2025-10-06 16:05:33
Incident Description: Fibre outage is currently affecting quite a few clients in the following areas
Affected Areas: Benoni, Krugersdorp, Rustenburg, and surrounding areas

MFN 20251001#1- Gauteng- Intermittent Connectivity.

Added: 2025-10-01

We are currently experiencing intermittent connectivity issues with Metrofibre. The matter has been escalated to their team, and they are actively investigating.

As soon as we receive further updates, we will share them with you.

[Metro Fibre] - 954559 Pretoria North , Die Moot - Physical Damage To Main Fibre Cables

Added: 2025-09-28

• Initial Update

Time of Incident: 12:50
Incident Description: Physical Damage To Main Fibre Cables
Affected Areas: Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont,

Due to the extent of damage caused in Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont, Phoenix - Pretoria Gardens, and Die Moot,
The ETR is currently on 29/09 at 6 am

MFN 20250914#1- Pretoria- No Connectivity.

Added: 2025-09-14

Please note that there is currently an ongoing fibre outage affecting Metrofibre services in your area.

Their backhaul engineers are actively working to resolve the fault. Unfortunately, there is no estimated time of restoration (ETR) available at this stage.

We’ll continue to monitor the situation and provide updates as soon as new information becomes available.

Level-7 - #L707092025-1 -Cape Town and Gqeberha - Area Outage

Added: 2025-09-07

Please note that there is currently a fibre area outage affecting both Cape Town and Gqeberha.

A senior team is actively investigating the cause of the disruption. We’ll provide updates as soon as more information becomes available.

Level-7 - #L721082025-1 - Central and North of Pretoria - Area Outage

Added: 2025-08-21

Please note that there is currently an issue affecting the tower you’re connected to.

This has resulted in a widespread outage in your area.

Senior engineers are actively working on the fault, and we’ll keep you updated as soon as we receive further information.

Openserve 20250806#1- Centurion - No Connectivity.

Added: 2025-08-06

Please note that Openserve is currently experiencing a service outage affecting parts of Centurion. Their team is aware of the issue and is actively investigating.

We will keep you updated as soon as we receive further information.

MFN 20250726#1- Pretoria- No Connectivity.

Added: 2025-07-26

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

MetroFibre -830373 Pretoria North - No Connection

Added: 2025-07-07

• Initial Update

Time of Incident: 14:31
Incident Description: We have started with the fibre repairs in Pretoria North. Due to the severity of the damage caused, the ETR is currently 08/07 at 8am
Affected Areas: Pretoria North and surrounding areas

OpenServe - Moreleta Park - No Connectivity

Added: 2025-07-03

Good Day

OpenServe are aware of an outage in Moreleta Park

An investigation is in progress

No ETR provided at this stage

MetroFibre - Centurion Amberfield - Emergency maintenance

Added: 2026-01-16

• Initial Update

Time of Incident: 09:00
Incident Description: Emergency Maintenance
Affected Areas: Amberfield and surroundings