NETWORK ISSUES

Added: 2025-11-12

• Initial Update

Time of Incident: 2025-11-12 09:12:51
Incident Description: Clients within the area are offline due to an area-wide outage.

• The FNO has confirmed they are aware of the outage and are actively working to resolve it.

Affected Areas: Midstream Estate and Midlands Estate

We are continuing to work on a fix for this incident.

The FNO has since implemented a fix and we are seeing that services have restored.

This incident has been resolved.

Added: 2025-11-04

• We are aware of the internet issues currently affecting the Cape Town region. The matter has been logged with our upstream provider, and they have advised that they are actively working on a resolution.

We will provide further updates as soon as more information becomes available.

Time of Incident: 10:22:00
Incident Description: Connectivity Issues
Affected Areas: Cape Town

This incident has been resolved.

Added: 2025-11-04

Please note that we are currently experiencing an area-wide outage in Cape Town due to an issue with one of our upstream providers. They have acknowledged the fault and are actively investigating the matter. We will keep you updated as soon as we receive further information from them.

This incident has been resolved.

Added: 2025-10-06

This incident has been resolved.

• Initial Update

Time of Incident: 2025-10-06 16:05:33
Incident Description: Fibre outage is currently affecting quite a few clients in the following areas
Affected Areas: Benoni, Krugersdorp, Rustenburg, and surrounding areas

Added: 2025-10-01

We are currently experiencing intermittent connectivity issues with Metrofibre. The matter has been escalated to their team, and they are actively investigating.

As soon as we receive further updates, we will share them with you.

This incident has been resolved.

Added: 2025-09-28

This incident has been resolved.

• Initial Update

Time of Incident: 12:50
Incident Description: Physical Damage To Main Fibre Cables
Affected Areas: Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont,

Due to the extent of damage caused in Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont, Phoenix - Pretoria Gardens, and Die Moot,
The ETR is currently on 29/09 at 6 am

Added: 2025-09-14

Please note that there is currently an ongoing fibre outage affecting Metrofibre services in your area.

Their backhaul engineers are actively working to resolve the fault. Unfortunately, there is no estimated time of restoration (ETR) available at this stage.

We’ll continue to monitor the situation and provide updates as soon as new information becomes available.

This incident has been resolved.

Added: 2025-09-07

Please note that there is currently a fibre area outage affecting both Cape Town and Gqeberha.

A senior team is actively investigating the cause of the disruption. We’ll provide updates as soon as more information becomes available.

This incident has been resolved.

Added: 2025-08-21

Please note that there is currently an issue affecting the tower you’re connected to.

This has resulted in a widespread outage in your area.

Senior engineers are actively working on the fault, and we’ll keep you updated as soon as we receive further information.

This incident has been resolved.

Added: 2025-08-06

Please note that Openserve is currently experiencing a service outage affecting parts of Centurion. Their team is aware of the issue and is actively investigating.

We will keep you updated as soon as we receive further information.

This incident has been resolved.

Added: 2025-07-26

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

This incident has been resolved.

Added: 2025-07-07

• Initial Update

Time of Incident: 14:31
Incident Description: We have started with the fibre repairs in Pretoria North. Due to the severity of the damage caused, the ETR is currently 08/07 at 8am
Affected Areas: Pretoria North and surrounding areas

This incident has been resolved.

Added: 2025-07-03

Good Day

OpenServe are aware of an outage in Moreleta Park

An investigation is in progress

No ETR provided at this stage

This incident has been resolved.

Added: 2025-06-22

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

This incident has been resolved.

Added: 2025-06-20

Please be advised that Metrofibre is currently experiencing a network outage in The Reeds, Centurion. We are actively following up with their support team to determine the cause of the outage and to obtain an estimated time of resolution.

We will continue to monitor the situation closely and provide you with updates as soon as we receive further information.

This incident has been resolved.

Added: 2025-06-04

MetroFibre are aware of an outage in the Pretoria North region,

An investigation is in progress, No ETR has been confirmed

This incident has been resolved.

Added: 2025-06-02

This incident has been resolved.

Dear Valued Client,

Please be advised that we are currently experiencing a major outage on the MetroFibre network affecting Pretoria North and surrounding areas.

At this stage, we are still awaiting feedback from MetroFibre regarding the cause and estimated time of resolution. Unfortunately, there is no ETA available yet.

We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.

Good Day

Please note the outage is partially restored

The ETR is currently 03/06 at 8am for the remaining connections. Thank you for your patience

Added: 2025-05-16

This incident has been resolved.

We are currently experiencing an outage with MetroFibre in Centurion. Our team is actively following up with them to determine the cause and work toward a resolution. At this time, no estimated time of restoration (ETA) has been provided.

We appreciate your patience and will share further updates as soon as we have more information.

Added: 2025-05-16

• Initial Update

Time of Incident: 04:40
Incident Description: Clients within the area are offline due to an area-wide outage.

At this point in time, we are still awaiting confirmation from the upstream provider as to when we can expect the services to be restored.
Affected Areas: Pretoria North

This incident has been resolved.

Added: 2025-05-14

This incident has been resolved.

Please be advised that MTN services in Midstream Estate and Midlands Estate are currently offline. We are actively following up with MTN to determine the cause and work towards a resolution.

At this time, no Estimated Time of Restoration (ETR) has been provided. We will share any updates as soon as more information becomes available.

Added: 2025-11-12

• Initial Update

Time of Incident: 2025-11-12 09:12:51
Incident Description: Clients within the area are offline due to an area-wide outage.

• The FNO has confirmed they are aware of the outage and are actively working to resolve it.

Affected Areas: Midstream Estate and Midlands Estate

We are continuing to work on a fix for this incident.

The FNO has since implemented a fix and we are seeing that services have restored.

This incident has been resolved.

Added: 2025-11-04

• We are aware of the internet issues currently affecting the Cape Town region. The matter has been logged with our upstream provider, and they have advised that they are actively working on a resolution.

We will provide further updates as soon as more information becomes available.

Time of Incident: 10:22:00
Incident Description: Connectivity Issues
Affected Areas: Cape Town

This incident has been resolved.

Added: 2025-11-04

Please note that we are currently experiencing an area-wide outage in Cape Town due to an issue with one of our upstream providers. They have acknowledged the fault and are actively investigating the matter. We will keep you updated as soon as we receive further information from them.

This incident has been resolved.

Added: 2025-10-06

This incident has been resolved.

• Initial Update

Time of Incident: 2025-10-06 16:05:33
Incident Description: Fibre outage is currently affecting quite a few clients in the following areas
Affected Areas: Benoni, Krugersdorp, Rustenburg, and surrounding areas

Added: 2025-10-01

We are currently experiencing intermittent connectivity issues with Metrofibre. The matter has been escalated to their team, and they are actively investigating.

As soon as we receive further updates, we will share them with you.

This incident has been resolved.

Added: 2025-09-28

This incident has been resolved.

• Initial Update

Time of Incident: 12:50
Incident Description: Physical Damage To Main Fibre Cables
Affected Areas: Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont,

Due to the extent of damage caused in Pretoria North, Booysens, Pretoria Gardens, Westwood Villas, Adelinehof - Hermanstad, Daspoort, Claremont, Phoenix - Pretoria Gardens, and Die Moot,
The ETR is currently on 29/09 at 6 am

Added: 2025-09-14

Please note that there is currently an ongoing fibre outage affecting Metrofibre services in your area.

Their backhaul engineers are actively working to resolve the fault. Unfortunately, there is no estimated time of restoration (ETR) available at this stage.

We’ll continue to monitor the situation and provide updates as soon as new information becomes available.

This incident has been resolved.

Added: 2025-09-07

Please note that there is currently a fibre area outage affecting both Cape Town and Gqeberha.

A senior team is actively investigating the cause of the disruption. We’ll provide updates as soon as more information becomes available.

This incident has been resolved.

Added: 2025-08-21

Please note that there is currently an issue affecting the tower you’re connected to.

This has resulted in a widespread outage in your area.

Senior engineers are actively working on the fault, and we’ll keep you updated as soon as we receive further information.

This incident has been resolved.

Added: 2025-08-06

Please note that Openserve is currently experiencing a service outage affecting parts of Centurion. Their team is aware of the issue and is actively investigating.

We will keep you updated as soon as we receive further information.

This incident has been resolved.

Added: 2025-07-26

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

This incident has been resolved.

Added: 2025-07-07

• Initial Update

Time of Incident: 14:31
Incident Description: We have started with the fibre repairs in Pretoria North. Due to the severity of the damage caused, the ETR is currently 08/07 at 8am
Affected Areas: Pretoria North and surrounding areas

This incident has been resolved.

Added: 2025-07-03

Good Day

OpenServe are aware of an outage in Moreleta Park

An investigation is in progress

No ETR provided at this stage

This incident has been resolved.

Added: 2025-06-22

Please note that we are currently experiencing a service outage from Metrofibre in the Pretoria area. We are actively engaging with them to determine the root cause and to work toward a resolution.

As soon as we receive an update from Metrofibre, we will ensure you are informed promptly.

This incident has been resolved.

Added: 2025-06-20

Please be advised that Metrofibre is currently experiencing a network outage in The Reeds, Centurion. We are actively following up with their support team to determine the cause of the outage and to obtain an estimated time of resolution.

We will continue to monitor the situation closely and provide you with updates as soon as we receive further information.

This incident has been resolved.

Added: 2025-06-04

MetroFibre are aware of an outage in the Pretoria North region,

An investigation is in progress, No ETR has been confirmed

This incident has been resolved.

Added: 2025-06-02

This incident has been resolved.

Dear Valued Client,

Please be advised that we are currently experiencing a major outage on the MetroFibre network affecting Pretoria North and surrounding areas.

At this stage, we are still awaiting feedback from MetroFibre regarding the cause and estimated time of resolution. Unfortunately, there is no ETA available yet.

We understand the inconvenience this may cause and assure you that we are closely monitoring the situation. We will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.

Good Day

Please note the outage is partially restored

The ETR is currently 03/06 at 8am for the remaining connections. Thank you for your patience

Added: 2025-05-16

This incident has been resolved.

We are currently experiencing an outage with MetroFibre in Centurion. Our team is actively following up with them to determine the cause and work toward a resolution. At this time, no estimated time of restoration (ETA) has been provided.

We appreciate your patience and will share further updates as soon as we have more information.

Added: 2025-05-16

• Initial Update

Time of Incident: 04:40
Incident Description: Clients within the area are offline due to an area-wide outage.

At this point in time, we are still awaiting confirmation from the upstream provider as to when we can expect the services to be restored.
Affected Areas: Pretoria North

This incident has been resolved.

Added: 2025-05-14

This incident has been resolved.

Please be advised that MTN services in Midstream Estate and Midlands Estate are currently offline. We are actively following up with MTN to determine the cause and work towards a resolution.

At this time, no Estimated Time of Restoration (ETR) has been provided. We will share any updates as soon as more information becomes available.