As a Debtors Clerk at Level-7 Internet, you will be responsible for managing customer accounts, processing payments and ensuring accurate financial reporting. You will manage collections, reconcile customer accounts and support the overall accounts receivable function.
This role is open to candidates of all backgrounds and abilities.

Education, Certifications & Experience

• National Senior Certificate (Matric or Similar)
• At least 5 years of proven experience in a debtors or accounts receivable role.

Skills & Competencies

• Fully bilingual in English and Afrikaans (spoken and written)
• Computer literate with proficiency in Microsoft Excel and/or Google Sheets.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• Strong numerical skills and an understanding of accounting processes.
• Excellent communication skills, with the ability to engage with customers and colleagues in a professional manner.
• A professional and customer-focused attitude, with the ability to handle challenging situations with tact and diplomacy.
• Strong time management and ability to work under pressure.

Customer Account Management

• Process customer accounts by updating information, processing debit orders and issuing invoices accurately and in a timely manner.
• Allocate incoming payments to customer accounts, ensuring all payments are accurately recorded and reflected in customer accounts/
• Ensure the integrity and accuracy of customer data by maintaining proper documentation for all customer accounts, adjusting payment terms when necessary and updating contact details as required.

Debit Orders & Payment Processing

• Load debit order batches to Direct Debit, ensuring timely processing and accurate recording of payments.

Billing & Invoicing

• Generate and send monthly statements and invoices to customers, ensuring that all charges are accurate and customers are kept informed about their accounts.

Debt Collection & Overdue Accounts

• Actively follow up on overdue accounts to assist in collecting outstanding funds.
• Work closely with debt collectors by handing over accounts, assisting with queries, providing reconnection approvals, revised statements and any other necessary support to facilitate collections.

Account Reconciliation & Discrepancy Resolution

• Reconcile large customer accounts by investigating discrepancies, ensuring accurate application of payments and resolving any outstanding issues.
• Assist in FNO reconciliations, addressing queries and processing credit requests in a timely manner.

Manual Journals

• Create manual journals for CPE and other accounts as applicable, ensuring accurate accounting and proper documentation.

Ad-Hoc Duties

• Perform any additional duties as required by the company.