As a Receptionist at Level-7 Internet, you will be the first point of contact for our customers, visitors and callers, ensuring excellent customer service and smooth office operations. You will handle a variety of tasks including managing phone calls, receiving visitors, coordinating office supplies and assisting with general office administration. This role is open to candidates of all backgrounds and abilities.

Education, Certifications & Experience

• National Senior Certificate (Matric or Similar)
• 1 – 2 years of experience in a customer service or administrative role, preferably in a corporate or telecommunications environment.

Skills & Competencies

• Fully bilingual in both English and Afrikaans (spoken and written).
• Excellent communication skills with a strong telephone etiquette.
• Highly organised with the ability to multitask and prioritise.
• Computer literate.
• Ability to handle a variety of administrative tasks efficiently and professionally.
• Strong attention to detail and accuracy in record-keeping.
• Strong problem-solving skills and the ability to handle challenging situations calmly and effectively.

Visitor Reception & Welcome

• Greet and assist visitors in a professional and friendly manner, ensuring they feel welcome and attended to.
• Direct visitors to the appropriate departments or staff members and notify them of visitor arrivals.

Phone Call Management

• Answer all incoming calls promptly and professionally.
• Screen and direct calls to the appropriate department or personnel.
• Take detailed messages and ensure follow-up actions are completed.

Customer Feedback Management

• Conduct follow-up calls to customers to collect feedback on their experience with the company’s services.
• Record feedback accurately and communicate any important insights to the relevant teams.
• Email customer review forms to gather additional feedback for service improvement.

Workplace Security

• Issue visitors tags, keys and other necessary access items to visitors and staff .
• Monitor and ensure the return of visitor tags and keys at the end of each visit, maintaining a log of all issued items for security purposes.

Delivery & Equipment Management

• Receive and process deliveries, ensuring items are logged and distributed to the appropriate departments.
• Handle returned customer equipment, ensuring that all items are logged, checked for condition and forwarded to the correct departments.

Office Supplies Management

• Order, receive and log office stationery and supplies, ensuring that the office is fully stocked and ready for daily operations.
• Maintain an organised record of all office supply orders.
• Assist with general office administration tasks, such as filing, copying,

General Office Administration

• Scanning, recording, ensuring smooth office operations.
• Perform basic clerical duties as required by the managers.

Ad-Hoc Duties

• Assist with any ad-hoc duties or special projects as assigned by management.