As the Operations Manager at Level-7 Internet, you will be responsible for overseeing and optimising the daily operations of our installation teams and overall business operations. You will be responsible for managing the Health & Safety portfolio and overseeing the operations of the cleaning and canteen staff. You are required to have strong leadership skills, extensive experience in managing teams and operations, and a focus on delivering high-quality service to customers. You will be responsible for scheduling, managing resources, overseeing installation quality, managing stock and ensuring smooth day-to-day operations.
This role is open to candidates of all backgrounds and abilities.

Education, Certifications & Experience

• Bachelor’s Degree in Operations Management, Project Management, Business Administration or similar.
• 3 – 5 years of proven management experience in an ISP or telecommunications environment.
• A valid drivers license is essential for travel to customers premises and logistics coordination.

Skills & Competencies

• Bilingual in English and Afrikaans (both spoken and written).
• Strong leadership skills to manage teams effectively.
• Proficient in project planning, budget management and resource allocation.
• Basic understanding of networking concepts and router configuration.
• Strong communication and organisational skills.
• Strong attention to detail and the ability to multitask.
• Proactive, reliable and adaptable in a fast-paced environment.

ADDITIONAL REQUIREMENTS

• Completion of Management or Leadership Development programmes is highly beneficial.

Team Scheduling & Operations Management

• Oversee and coordinate daily activities of all installation teams to ensure efficient operations and timely service delivery. Monitor team schedules, customer appointments and job requirements.
• Optimise team deployment to maximise productivity, ensuring that installation deadlines and service standards are met.
• Ensure that installation teams have all the necessary equipment and tools to complete jobs effectively and efficiently.

Staff Management & Development

• Supervise and lead installation teams, ensuring they are trained, motivated and equipped to perform their tasks.
• Monitor the performance of Technicians, address any issues and implement corrective actions when necessary.
• Ensure ongoing training and development for Technicians to maintain high service standards, stay updated with technology changes and improve skills.

Quality Control

• Monitor the quality of installations to ensure compliance with industry standards and company procedures. Perform regular quality checks and audits to ensure installations meet the required standards.
• Ensure that installations meet customer expectations in terms of functionality, performance and customer service. Address customer complaints related to installation quality promptly and professionally.
• Identify areas for improvement in the installation process and collaborate with the team to implement enhancements that increase efficiency, quality and customer satisfaction.

Inventory & Vehicle Management

• Oversee the management of company vehicles, ensuring they are properly maintained and in good working con
• Handle general service-related tasks, including remote troubleshooting and managing customer queries.
• Assist with resolving customer-related conflicts and issues, escalating when necessary.
• Perform checks on job completion, inventory and stock levels to ensure accurate records.

Ad-Hoc Duties

• Assist with miscellaneous duties as required by the company, including but not limited to:
  • building maintenance coordination.
  • equipment troubleshooting (e.g. faulty headsets).
  • supporting ad-hoc requests from various teams.