As an Operations Assistant at Level-7 Internet, you are involved in coordinating day-to-day operations, scheduling customer jobs, assisting with stock management and supporting the Technicians on site.
This role is open to candidates of all backgrounds and abilities.
Qualifications & Skills
Education, Certifications & Experience
National Senior Certificate (Matric or equivalent)
Previous experience in an ISP or telecommunications environment is highly beneficial.
A valid drivers license is essential for travel to customers premises and logistics coordination.
Skills & Competencies
Bilingual in English and Afrikaans (both spoken and written).
Computer literate.
Basic understanding of networking concepts and router configuration.
Strong communication and organisational skills.
Able to work well independently and as part of a team.
Strong attention to detail and the ability to handle multiple tasks independently.
Proactive, reliable and adaptable in a fast-paced environment.
Ability to problem solve and handle customer queries in a professional manner.
ADDITIONAL REQUIREMENTS
Experience in coordinating equipment, teams and service schedules.
Key Responsibilities
Customer Coordination
Contact customers to schedule installation jobs, service calls and other required activities.
Ensure that appointments are well-coordinated with customers and technicians, ensuring smooth operations and timely service delivery.
Oversee and manage service calls for customers, ensuring their issues are resolved efficiently.
Router Configuration & Packing
Configure routers to ensure proper setup and connectivity.
Package routers and other equipment for courier dispatch.
Create waybills and manage courier processes to ensure timely delivery of customer equipment.
Stock Management
Assist in inventory management, including stock takes, tracking and maintaining stock levels.
Assist in the daily assignment of stock and equipment to technicians, ensuring that all necessary equipment is available.
Support asset tracking, monitor the condition of equipment and tools and report discrepancies as needed.
Assist in the receiving, inspecting and collecting of stock from suppliers and customers as required.
Administrative Tasks
Manage job cards, update ticketing systems and assist in tracking job progress to ensure timely job completion.
Handle general service-related tasks, including remote troubleshooting and managing customer queries.
Assist with resolving customer-related conflicts and issues, escalating when necessary.
Perform checks on job completion, inventory and stock levels to ensure accurate records.
Ad-Hoc Duties
Assist with miscellaneous duties as required by the company, including but not limited to:
