As an Operations Assistant at Level-7 Internet, you are involved in coordinating day-to-day operations, scheduling customer jobs, assisting with stock management and supporting the Technicians on site.
This role is open to candidates of all backgrounds and abilities.

Education, Certifications & Experience

• National Senior Certificate (Matric or equivalent)
• Previous experience in an ISP or telecommunications environment is highly beneficial.
• A valid drivers license is essential for travel to customers premises and logistics coordination.

Skills & Competencies

• Bilingual in English and Afrikaans (both spoken and written).
• Computer literate.
• Basic understanding of networking concepts and router configuration.
• Strong communication and organisational skills.
• Able to work well independently and as part of a team.
• Strong attention to detail and the ability to handle multiple tasks independently.
• Proactive, reliable and adaptable in a fast-paced environment.
• Ability to problem solve and handle customer queries in a professional manner.

ADDITIONAL REQUIREMENTS

• Experience in coordinating equipment, teams and service schedules.

Customer Coordination

• Contact customers to schedule installation jobs, service calls and other required activities.
• Ensure that appointments are well-coordinated with customers and technicians, ensuring smooth operations and timely service delivery.
• Oversee and manage service calls for customers, ensuring their issues are resolved efficiently.

Router Configuration & Packing

• Configure routers to ensure proper setup and connectivity.
• Package routers and other equipment for courier dispatch.
• Create waybills and manage courier processes to ensure timely delivery of customer equipment.

Stock Management

• Assist in inventory management, including stock takes, tracking and maintaining stock levels.
• Assist in the daily assignment of stock and equipment to technicians, ensuring that all necessary equipment is available.
• Support asset tracking, monitor the condition of equipment and tools and report discrepancies as needed.
• Assist in the receiving, inspecting and collecting of stock from suppliers and customers as required.

Administrative Tasks

• Manage job cards, update ticketing systems and assist in tracking job progress to ensure timely job completion.
• Handle general service-related tasks, including remote troubleshooting and managing customer queries.
• Assist with resolving customer-related conflicts and issues, escalating when necessary.
• Perform checks on job completion, inventory and stock levels to ensure accurate records.

Ad-Hoc Duties

• Assist with miscellaneous duties as required by the company, including but not limited to:
  • building maintenance coordination.
  • equipment troubleshooting (e.g. faulty headsets).
  • supporting ad-hoc requests from various teams