As an FNO Liaisons & Financial Clerk at Level-7 Internet, you will be responsible for managing and coordinating financial and operational activities related to the FNO’s, ensuring smooth communication, billing accuracy and efficient reconciliation processes. You will resolve billing discrepancies, handle credit requests and manage vendor payments.
This role is open to candidates of all backgrounds and abilities.

Education, Certifications & Experience

National Senior Certificate (Matric or Similar)
1 – 3 years proven experience in a financial, customer service or administrative role.

Preferred
Experience working at an ISP or in the telecommunications industry.
Familiarity with FNO processes and basic understanding of telecommunications billing and financial reconciliations.

Skills & Competencies
Fully bilingual in English and Afrikaans (spoken and written)
Computer literate with profi ciency in Microsoft Excel and/or Google Sheets.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks simultaneously and meet deadlines.
Strong numerical skills and an understanding of accounting processes.
Excellent communication skills, with the ability to engage with customers and colleagues in a professional manner.
A professional and customer-focused attitude, with the ability to handle challenging situations with tact and diplomacy.
Strong time management and ability to work under pressure.

Customer Query Management

• Handle incoming queries via telephone and ticketing system promptly and professionally.
• Provide accurate information, resolve issues or escalate complex queries to the appropriate team members.
• Ensure customer satisfaction through clear communication and efficient resolution of issues.

FNO Billing & Financial Coordination

• Perform regular reconciliations of FNO accounts, ensuring that all transactions, payments and credits are accurately recorded.
• Investigate and resolve discrepancies between internal financial records and FNO statements.
• Address and resolve FNO-related billing discrepancies, ensuring that any required credits or adjustments are processed promptly.
• Work closely with FNOs to ensure that billing, payments and financial data are aligned and up to date.

Credit Requests & Financial Support

• Process and track credit requests from FNOs on behalf of customers, ensuring that all necessary documentation is provided and approvals are obtained in a timely manner.
• Request credits from FNOs where applicable, ensuring all credit claims are valid and follow up with FNOs to ensure timely resolution.
• Collaborate with the Financial Manager and accounts team to assess and reconcile any discrepancies in credit requests.

Fibre Supplier Billing & Invoice Management

• Handle billing after fibre supplier call-outs for installations, repairs and maintenance requests, working with the Financial Manager to determine if customers are billable.
• Track and manage fibre supplier invoices, ensuring accurate billing and timely invoicing to customers.
• Address and resolve queries related to fibre supplier billing, ensuring customers are accurately invoiced for applicable services.

Ad-Hoc Duties

• Perform any other ad-hoc duties as required by the company including, but not limited to:
  • Assist with various administrative and financial tasks, including data entry, report preparation and file management.
  • Support the accounts team with invoicing, expense allocation and other related tasks.
  • Assist with handling payments to vendors and FNOs, ensuring all payments are processed efficiently and accurately.
  • Reconcile canteen accounts, ensuring that financial records are consistently up to date.
  • Assess the profitability of FNOs and work with the financial Manager to make necessary adjustments or recommendations.
  • Support other financial tasks and ad-hoc duties as required, especially in the absence of other team members.