As a Debtors Clerk at Level-7 Internet, you will be responsible for processing customer accounts, ensuring timely collection of outstanding funds and assisting with various administrative tasks. This role requires you to be proactive and organised, with the ability to work well under pressure and maintain accuracy in a fast-paced environment.
This role is open to candidates of all backgrounds and abilities.

Education, Certifications & Experience

• National Senior Certificate (Matric or Similar)
• 1 – 2 years of proven experience in a similar role within an accounts, finance or debtor’s department.

Preferred

• Further studies or qualifications in finance, accounting, or a related field would be advantageous.

Skills & Competencies

• Fully bilingual in English and Afrikaans (spoken and written)
• Computer literate with proficiency in Microsoft Excel and/or Google Sheets.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• Strong numerical skills and an understanding of accounting processes.
• Excellent communication skills, with the ability to engage with customers and colleagues in a professional manner.
• A professional and customer-focused attitude, with the ability to handle challenging situations with tact and diplomacy.
• Strong time management and ability to work under pressure.

Processing of Customer Information, Debit Orders & Invoices

• Process and update customer account details.
• Ensure the accurate and timely processing of debit orders and invoices in line with the departments schedule.

Customer Query Management

• Respond to incoming telephone and ticket system queries in a professional manner.
• Provide professional customer support by addressing queries related to outstanding balances, billing, payment issues and other account queries.
• Ensure customer concerns are resolved promptly and efficiently.

Collecting Outstanding Funds

• Manage the collection of outstanding funds from customers on a monthly basis.
• Follow up on overdue accounts and initiate the necessary actions to recover payments, including contacting customers and issuing reminders.

Completing & Presenting Financial Reports

• Compile and present accurate and up-to-date financial reports on outstanding accounts and collections to the Financial Manager.
• Assist in preparing financial summaries and reports as required.

Reconciliation of Large Accounts

• Perform monthly reconciliations on larger accounts, ensuring accurate records of payments, outstanding balances and that any discrepancies are identified and resolved.

Allocating Payments

• Process and allocate payments, including card payments and EFTs to customer accounts.
• Ensure payments are accurately recorded and reflected on the customers account.

General Administrative Tasks

• Prepare and send customer statements and invoices on a regular basis.
• Customer account management.
• Provide assistance to customers in interpreting invoices and resolving any billing issues.
• Perform general administrative duties such as updating customer details, filing and maintaining accurate records on accounts.

Ad-Hoc Duties

• Perform any additional duties as required by the company.